After update plugin disappeared

#261071
  • Resolved Nina Wagner

    4 years, 6 months ago

    Rank Math free

    Hi, I used rank math, but after the last update there seemed to be a major problem and the plug-in totally disappeared from my WordPress (blog). When trying to reinstall it says it’s not possible because the file folder already exists. I cannot find it, so I do know how to maybe delete and reinstall it. It is easier for me to work with the plug-in editor than FileZilla.
    Maybe you can help me? Thanks a lot in advance.
    Nina Wagner

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    4 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    Yes, you can delete the folder via FTP. Rank Math’s folder is in your website’s root directory and head over to /wp-content/plugins/seo-by-rank-math/.

    Once done, please reinstall and let us know if the issue still persists.

    Looking forward to helping you.

    Thank you.

    Nina Wagner

    4 years, 6 months ago

    Rank Math free

    Thanks a lot, problem solved!

    Jeremy

    4 years, 6 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this ticket.