After update I can not edit my meta snippet

#42883
  • Resolved Info
    Rank Math free

    Hi,
    After the latest update, I can not edit my meta snippet. I can click in the box and the cursor is locked to the left and not movable with arrow keys or otherwise. I can not click anywhere in the text to make adjustments and this was absolutly working perfectly yesterday?

    Please advise,

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    I am afraid that I cannot reproduce this on my end when using the block editor nor the classic editor.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Info
    Rank Math free

    I did the troubleshooting test with only Rank Math and classic editor Enabled.
    And the problem still exists?

    Please advise

    Todd
    Rank Math free

    Hi,

    If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘After update I can not edit my meta snippet’ is closed to new replies.