After Update are Values from RankMath in Detailpage lost

#17948
  • Resolved Thomas Bunte
    Rank Math business
    Content AI Creator

    After the Update to Ver. 1.0.34 on a Divi Theme based Website the green checked values on Pages and Post are not longer shown. It looks like nothing on these page was works as it should be. But these page shows (without any changes) yesterday most of all values as green checked – and in list of pages the SEO Score was shown with 80%.

    • This topic was modified 5 years, 2 months ago by Thomas Bunte. Reason: Send Credentials
Viewing 9 replies - 1 through 9 (of 9 total)
  • Thomas Bunte
    Rank Math business
    Content AI Creator

    Ok, i checked it also on post where the divi Editor was not used – and there are also no Values stored for post in detailview and on List it looks all ok.

    Hello,

    Thanks for getting in touch with us and sorry for the inconvenience caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thomas Bunte
    Rank Math business
    Content AI Creator

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Thomas Bunte
    Rank Math business
    Content AI Creator

    Console shows the following errorMessage

    Uncaught TypeError: rankMath.stopwords.includes is not a function
    at assessor.js:1
    at Array.filter (<anonymous>)
    at e.value (assessor.js:1)
    at e.value (post-metabox.js:1)
    at e.value (post-metabox.js:1)
    at e.value (post-metabox.js:1)
    at e.value (post-metabox.js:1)
    at new n (post-metabox.js:1)
    at HTMLDocument.<anonymous> (post-metabox.js:1)
    at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery-ui-mouse,jquery-ui-resizable,jquery-ui-draggable,jquery-&load[]=ui-button,jquery-ui-position,jquery-ui-dialog,jquery-ui-tabs,suggest,underscore,shortcode,wp-util,wp-pointer,quicktags,wpdialogs&load[]=,backbone,jquery-ui-slider,jquery-touch-punch,iris,wp-color-picker&ver=5.2.4:2)

    I am also facing the same error please solve this for me, there is not SEO Score, focus keyword and I also can’t place a link in post aread.

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have just submitted this issue to our dev team for closer investigation and we will be getting back to you in a short while.
    At the moment, you can use the following plugin to downgrade to the previous version: https://wordpress.org/plugins/wp-rollback/

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Todd
    Rank Math free

    Hi Kashif,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    ​Please update to the latest version we released a few hours ago.

    ​We have fixed all the reported in that update and if you continue to face any issue – please do not hesitate to let us know.

    Thank you.

    Thomas Bunte
    Rank Math business
    Content AI Creator

    yes, that look fine know 😉
    tnx for support

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

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