Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section
It is completely secure, and only our support staff has access to that section.
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Want me to upload invoice in public site and share it here? No other way to share the invoice PDF? via email etc.?
But thing is how can it turn to FREE, when the subscription is still active till 11 Oct?
Invoice ID is shared in Sensitive Data. Please check and do the needful ASAP.
Restore our PRO subscription, I don’t want live site to break because of this. I appreciate your quick support.
How can this be resolved? Only one day left for our renewal. Appreciate your response.
Hello,
It seems that your account is already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.
You can now download the latest version of Rank Math PRO plugin from your account. Here’s a link for more information:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
I hope that helps.
Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hello Princess,
I would be very happy if the ticket was addressed correctly.
The Active Subscription is ending in 17hrs as of now.
Kindly check and advise accordingly.
I have added Payment Details to the Sensitive Data.
Can you check what is happening?
We have just 6hrs, the PRO account will get expired.
I’m expecting a speedy response.
Hello,
Sorry for the unwanted delays.
Your account is showing up as a PRO account and the most recent renewal payment was auto-debited from your account.
Please let us know if you are still facing any issues so we can assist you furtyer.
Looking forward to helping you. Thank you.
As there was no timely response, we resolved the same with a different payment method. Request you to improve your support service.
Hello,
Thank you for taking the time to give us your feedback. We will make every effort to respond promptly in order to deliver outstanding customer service.
In this matter, we appreciate your patience and understanding.
If you require any additional support, please don’t hesitate to contact us at any time.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
