After activating the RankMath, it throws an error

#167345
  • Resolved Jhon Canelon
    Rank Math free

    Hi Team,
    I just wanted to let you know that once we install and activate the fresh plugin of RankMath and as soon as we click on Setup Wizard. It is directing to 404 error page.

    Please suggest.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    I’ve tried running the Setup Wizard on your site, and it seems to be working fine. Please see the attached screencast in the designated sensitive data section. Could you please confirm if the issue still persists on your end?

    You can try clearing your browser and website’s cache or try in a different browser.

    I hope that helps. Thank you, and looking forward to your update.

    https://d.pr/free/v/XACHOM
    I just wanted to let you know that once we install and activate the fresh plugin of RankMath and as soon as we click on Setup Wizard. It is directing to 404 error page.

    Hello,

    Thank you for that additional information.

    I’ve replicated the issue now on your website upon saving the general settings option. Could you please check with your server if you have enabled Mod Security? If so, kindly disable that and let us know if the issue still persists.

    You can also get in touch with your web host for further assistance.

    Thank you, and looking forward to your update.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘After activating the RankMath, it throws an error’ is closed to new replies.