after a purchase categories error 404

#8476
  • Resolved Isanlab

    5 years, 6 months ago

    Rank Math free

    Hi

    I have detected that after a purchase is made and paid through Redsys (Plugin WooCommerce Stripe Payment Gateway), with remove category base option enabled, the permanent links are broken. Categories give error 404.

    If I go to Settings, Permanent Links, and directly click Save, it works again.

    Regards

Viewing 3 replies - 1 through 3 (of 3 total)
  • Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We are currently investigating this bug and we will have this fixed in the next update. I can recommend that you rollback to the previous version of the plugin by making use of the following plugin: https://wordpress.org/plugins/wp-rollback/

    We appreciate your patience in this. Thank you.

    ​​​​​​​

    Pham Tin

    5 years, 6 months ago

    Rank Math free

    I have the same problem. But
    I using nginx server.
    I think rank math not support redirect on nginx .conf file

    Michael Davis

    5 years, 6 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math today.

    This issue should now be resolved in the latest update. Can you confirm that you are running version v1.0.27.3?
    If so, please create a new support ticket and edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.
    Looking forward to helping you. Thank you.

    RankBot

    5 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘after a purchase categories error 404’ is closed to new replies.