Hello,
Thanks for contacting us, and sorry for any inconvenience that might have been caused due to that.
For initial troubleshooting, please make sure that your sitemap is not getting cached. Please follow these steps:
1. Ensure you’re using the latest version of your plugins/theme including the Rank Math plugins.
2. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/xXXhDt
3. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
Let us know how this goes.
Thank you.
Thank you for this, we have tried all 3 of these and they haven’t resolved this, it wasn’t being cached.
We are now testing to see if it is a plugin conflict, is there anything else you suggest we do that could fix this?
thanks
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
hi i have included details, ill need a reply to the question before youll be able to login but also notice that the last modified dates on all the sitemaps are updated yesterday when i flushed everything but the affiliate link sitemap date is from 3 weeks ago, it didnt update, so its like its not connected in the same way, likely because it is third party, but i assume that where the issue is?
Hello,
As an issue can occur for various reasons, it’s hard to understand the root cause of the issue you’re encountering, without looking into the settings on your site.
Our team is distributed around the world and we use dynamic IPs, so even if you whitelist the IP now when we get back to the ticket our IP might already have changed.
You can whitelist or open access to countries Bangladesh, India, Portugal, and the Philippines.
Also, I’d like to request you to add your WordPress login credentials alongside FTP.
Looking forward to helping you.
Thank you.
I filled them in about 7 hours ago can you please check the message
Hello,
Can you also please share your WordPress Admin login with us? We also need to check the Rank Math settings to further debug the issue.
Looking forward to helping you with this one.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
