Hello,
We apologize for the issue you are facing with your affiliate credentials. Unfortunately, we don’t have specific information regarding affiliate links or credentials in the provided context.
We recommend replying to this ticket with any additional details you might have, and a human agent from the Rank Math Support team will assist you further.
Thank you for bringing this to our attention, and we look forward to resolving it for you soon!
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello
I noticed that my affiliate credentials vanished, the information on the account is all scrambled, and some parts are missing.
I also noticed that the PRO is no longer working.
I would appreciate it if you could look into this as soon as possible. Thank you.
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
We do not see any subscription on this account you opened this ticket with.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
We look forward to helping you.
Thank you.
Hi,
That’s another problem I pointed out; my account is scrambled and does not appear to be the PRO I purchased.
The email account is s***********@i*********, and the website is stylishealthyliving.com. However, a couple of days ago, I linked to two other sites, and I am not sure whether this is what caused the issues.
Hello,
Please ensure that you have installed both the Free and the PRO plugins on your website as you need them together. You can download the Rank Math PRO plugin files from your account page: https://rankmath.com/my-account/
Also, make sure you’re using the latest version of both plugins. You can check our changelog here: https://rankmath.com/changelog/
After that, reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
If the issue persists, please do let us know here and we’ll assist you further.
Looking forward to helping you.
Hi,
I have been using rank math for a while now and all was installed and working properly. Something caused this problem and I would expect and welcome your assistance. Please read my previous message carefully, hence it might hold a clue to the problem. Thank you.
Hello,
We found your affiliate account and subscription under the email address you provided.
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hi Princess, thank you.
Please use s***********@i*********
Many thanks,
