Hello, we apologize for the issue you are facing with the mobile snapshot feature of our plugin. The message ‘this site can’t be reached’ typically indicates that there may be a connectivity issue or that the site is not accessible from a mobile browser at the moment.
Here are a few steps you can take to troubleshoot this issue:
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Check Site Accessibility: Ensure that your website is up and running by accessing it from a mobile device or using a different network.
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Mobile-Friendly Design: Verify that your website is designed to be mobile-friendly. Even if you are using a responsive theme, it’s important to check how it appears on mobile devices.
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Server Issues: Sometimes, server configurations can prevent access from certain devices or networks. Check with your hosting provider to ensure there are no restrictions in place.
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Caching Issues: If you have caching plugins enabled, try clearing the cache to see if that resolves the issue.
If the problem persists after these checks, we recommend replying to your ticket, and a human agent from the Rank Math Support team will assist you further. Thank you for raising this concern!
Sources:
Analyzing Your Site’s SEO with Rank Math’s SEO Analysis Tool
Hello,
Rank Math uses an external script (Thum.io) for that snapshot, so we cannot do anything from our side.
That screenshot is only updated when the service’s cache runs out, which usually happens after a week or so.
However, please note that this will not affect your live site’s mobile screenshot as search engines test your current site’s state (which works fine)
In this case, you may need to give it some time to clear its cache and your website’s mobile version will be shown on the Analysis tool.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
