Hello,
Thanks for getting in touch with is today and sorry for the inconvenience caused.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
temporary link created and share.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Thanks for getting in touch with us.
This might be happening because your rich snippet is set up to be shown below the content.
Please head over to the event in question and then go to the Rich Snippets tab of Rank Math.
You will see this option:
https://i.rankmath.com/6aUT8q
Choose the “Custom (Shortcode)” option and then don’t paste the shortcode anywhere. That will prevent your rich snippets from showing up on the frontend. By the way, showing the rich snippet on the frontend is completely optional and doesn’t affect your rich search results.
I have done it for your LA NOCHECITA – JANUARY event and it is working fine now.
We hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you for your support. Problem solved :-)!
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
