Hello,
Thanks for contacting us and we regret the inconvenience caused.
Could you please confirm whether you have an active Rank Math PRO subscription? If yes, then please let us know if you’ve posted this ticket with the same account used during the purchase of Rank Math PRO?
Looking forward to hearing from you.
Thank you.
Hi,
No I think I logged in through the Facebook support group as I originally posted my question there but it was rejected.
Hello,
Thank you for the update.
It seems that you’re not logged in to your Rank Math PRO version account since your badge is still showing Free.
In this case, please log in to your Rank Math PRO account and follow the steps in this link to reconnect your website to your Rank Math account:
https://rankmath.com/kb/website-not-shown-in-account/
Once done, please try adding the keywords again in the rank tracker.
I hope that helps.
Thank you, and looking forward to your update.
The rankmath pro on my website is connected, I can’t add a screenshot to this, but if you look at the backend of the website, then RANK MATH SEO PRO is seen on the screen.
Its ok, I’ve connected it now. It turned out that my web developer had not connected the proversion as you said. Many thanks!
Hello,
We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.
If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
