Hello,
I apologize for the issue you are facing with adding or editing redirects in Rank Math. It sounds like there might be a technical issue preventing the functionality from working as expected.
Here are a few steps you can take to troubleshoot this problem:
- Clear Your Browser Cache: Sometimes, cached data can cause issues with website functionality. Try clearing your browser cache and cookies, then reload the page.
- Disable Conflicting Plugins: Other plugins may conflict with Rank Math. Temporarily disable other plugins to see if that resolves the issue.
- Check for JavaScript Errors: Open your browser’s developer tools (usually F12) and check the console for any JavaScript errors that might be occurring when you try to add or edit redirects.
- Update Rank Math: Ensure that you are using the latest version of Rank Math, as updates often include bug fixes and improvements.
- Enable Debugging: You can enable the debugging feature in Rank Math to help identify any issues with redirections. You can find more information on how to do this in our debugging guide.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for bringing this concern to our attention!
Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
We were able to add redirection on our end.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Here is a video you can follow as well:
https://www.youtube.com/watch?v=FcIWRhcUP2c
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hi
I got one of my developers to look into it.
Your latest version of RankMath is what created the error.
He rolled back to a previous version and now it works.
Kindly look into this more thoroughly, as no new plugins have been added on our side.
Hello,
Unfortunately, we are not able to replicate the issue in the latest version of the Rank Math plugins. In this case, please head over to your WP Dashboard > Rank Math > Status & Tools > System Status, click the “Copy System Info to Clipboard” button, and paste it here so we can check this further for you.
However, it looks like you’re currently using the Rank Math PRO plugin on your websites, but the account you have used to open this ticket is the Rank Math free version.
Please search and forward a receipt from FastSpring.com so we can locate your account and verify it.
Looking forward to helping you.
Thank you.
I get this error when I go to the systems page:
<p>There has been a critical error on this website.</p><p>Learn more about troubleshooting WordPress.</p>
And when I click the “Copy System Info to Clipboard” nothing gets copied.
Hello,
It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.
Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?
The scenarios we have seen this issue recently is where the Rank Math PRO plugin is not updated to the most recent version while the FREE version is updated. The Recent version of the plugin’s UI was migrated to React so if you have plugin mismatch issue like this are bound to happen.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
The guy to developed the website loaded this for me, so I didn’t purchase it, he purchased the unlimited version. I don’t have the receipt.
The both look up to date from myside.
In fact he rolled them back which is what fixed the issue, but the issue has now returned.
Hello,
Please note that we don’t have any official resellers and the only way to get the correct version of our plugin is from our website: https://rankmath.com/pricing/
These websites selling plugins are most likely taking advantage of the GPL license or selling nulled versions of the plugin, which we don’t recommend for the reasons mentioned here: https://rankmath.com/kb/rank-math-pro-nulled/
Hope that helps, and please don’t hesitate to let us know if you have any other questions.
Hi
Let me clarify.
The developer who built my website has the Agency version, which as your pricing page shows supports 500 client websites. I would fall into that category.
He built the site for me and he has the agency version.
Hello,
If that’s the case, then it is fine.
Please navigate to WordPress Dashboard > Rank Math SEO > Status & Tools > System Status > Copy System Info to Clipboard and paste it in the sensitive data section so we can check further.
Looking forward to helping you.
As I said previously nothing gets copied when I do that.
Hello,
In this case, you should ask your developer to update the Rank Math plugins on your site to the latest version:
https://rankmath.com/changelog/
If the update is not showing, then he can replace the plugin manually by following these steps:
https://rankmath.com/kb/update-rank-math-manually/
If the issue persists with the latest version, then we may need to log in to your site to investigate this issue further.
Looking forward to helping you.
Hi
I updated the plugin and that is what caused the issue,
So I had to roll back to the previous version so that I can add redirects.
The latest version of the plugin is causing the problem.
Hello,
In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
