Add new redirection

Hello,

I apologize for the issue you are facing with adding a new redirection. It sounds frustrating when things don’t work as expected. Here are a few steps you can take to troubleshoot the problem:

1. Check for Missing Database Tables: Sometimes, redirects may not save if some database tables are missing. You can recreate any missing tables by navigating to Rank Math SEO → Status & Tools → Database Tools in your WordPress dashboard. If the Database Tools option is unavailable, enable Advanced Mode at the top-right area of the screen and then click on Re-create Missing Database Tables.
   

2. Clear Caches: If you have a caching plugin installed, make sure to clear its cache. Additionally, clear your browser cache and any server-level caches that might be affecting the functionality.
   

3. Try Adding a New Redirection Again: After performing the above steps, try to add a new redirection again by going to Rank Math SEO → Redirections → Add New. Make sure to fill in the required fields such as Source URL and Destination URL before clicking on Add Redirection.
   

If you continue to experience issues, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!

Sources:
Solving Redirection Issues Using Rank Math SEO Plugin » Rank Math
How to Set Up Redirections » Rank Math

Hello,

Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

Please confirm that the Rank Math plugin versions on your site are the latest version according to our changelog: https://rankmath.com/changelog/

It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

Looking forward to helping you.

Thank you.

Hello,

Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide: https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure, and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.