Hello,
Thank you for contacting Rank Math support.
Just to clarify, by “add credits” do you mean that you have exhausted your credits but would love to replenish them by buying more credits? If yes, please note that it is not possible to purchase individual credits. If you have exhausted your credits and would love more, you can upgrade your Content AI subscription here: https://rankmath.com/content-ai/#pricing
That said, if you’re on the highest plan already and have run out of credits, then you would be able to “reset” your credits for a fee.
We hope this helps clarify the issue. Please let us know if you have any other questions or concerns.
I can not add credit ro plugin in WB it show error message “The response is not a valid JSON response.”
and whem I set credit limit and then save, after refreshing or change to other page and come back again it will reset again to 0
Hello,
Can you please share the URL of the affected website where you’re facing the issue so that we can fix this from our end?
Regarding the set credit limit, please make sure you’ve set at least 500 credits for a website otherwise the Content AI will not work on that site.
Let us know how it goes. Looking forward to helping you.
Thank you.
regarding credits I set 10000 and still reset after refresh the page and still got “The response is not a valid JSON response.”
Hello,
When you log in to your website now you should see it being disconnected from your account.
Please reconnect it by going to WordPress Dashboard > Rank Math SEO > Dashboard > Help and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.
The issue should be fixed for your website.
Thank you.
Hello,
We are glad that we could address your concern.
If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
