Activation issue

#25272
  • Resolved Andy Mattock

    4 years, 12 months ago

    Rank Math pro

    Hi

    I activated Rank Math on my client’s website mid December.
    I’ve just gone back in to check and the status of Rank Math in the help section is ‘no activated’.
    If I click ‘Activate Now’ button it takes me to a ‘page not found’ page (as shown in the Sensitive Data).

    Also, if I go to my Account settings and look at ‘Websites’ I can only see two listed (even though I have Rank Math active on more websites than these).
    One of the two listed was the website I have an issue with. I tried deactivating from here, so reactivation might work but get the same problem.

    Thanks
    Andy

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thilo

    4 years, 12 months ago

    Rank Math pro
    Content AI Starter

    Hi Andy,

    same issue here – my website shows up as connected, but I get a “Activate Now”-Button in the plugin-area. Clicking the button leads to a 404/page not found.

    Any help appreciated 🙂

    Best wishes
    Thilo

    Michael Davis

    4 years, 12 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We had a minor glitch on our website that was affecting this and other functionality but it should now be resolved. Please attempt the activation process once again and let us know how it goes.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Thilo

    4 years, 12 months ago

    Rank Math pro
    Content AI Starter

    Thumbs up, working fine now!

    Michael Davis

    4 years, 12 months ago

    Rank Math pro

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/?rate=5#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Happy new year!

Viewing 4 replies - 1 through 4 (of 4 total)

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