activation

#982158
  • Resolved Mira Sharo

    6 months ago

    Rank Math free

    I installed a plugin on my WordPress site, version 6.7.2.
    I activated the plugin.
    When I click on Rank Math in the menu, a page opens asking me to connect the application. However, when I click the “Connect” button, it redirects me to the main admin dashboard.

    Other SEO plugins are disabled.

    What am I doing wrong? Why can’t I connect the plugin to my site?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    6 months ago

    Hello,

    I apologize for the issue you are facing with connecting the Rank Math plugin to your site. It seems like there might be a problem with the connection process. Here are a few steps you can try to resolve this:

    1. Clear Your Browser Cache: Sometimes, cached data can cause issues with redirects. Try clearing your browser cache or using a different browser.

    2. Check for Conflicts: Even though you mentioned that other SEO plugins are disabled, ensure that there are no other plugins that might be conflicting with Rank Math. You can try deactivating all other plugins temporarily and see if that resolves the issue.

    3. Update Rank Math: Ensure that you are using the latest version of Rank Math. If you are not on the latest version, please update it and try connecting again.

    4. Reinstall Rank Math: If the issue persists, consider reinstalling the Rank Math plugin. First, deactivate and delete the current installation, then reinstall it from the WordPress repository.

    5. Check Server Settings: Sometimes, server settings or security plugins can block connections. Ensure that your server allows outgoing connections to rankmath.com.

    If none of these steps work, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern!

    Jeremy

    6 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Can you please try using a different browser or an incognito window where browser extensions are inactive?

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘activation’ is closed to new replies.