Activate the extension

#1015533
  • Resolved Mohamed

    5 months, 3 weeks ago

    Rank Math pro
    Content AI Starter

    Hello, we had an Rank Math SEO add-on, but it expired and was renewed yesterday and the amount was deducted, but I have not received the extension activation email yet, I have contacted the support a lot to find out the problem, but there is no response and the tickets that were opened do not appear in my account and also the invoice does not appear in my account even though I paid and the amount was deducted attached to you a screen explaining that
    I know you’re busy, but I need reassurance.
    Please help and thank you for your patience
    My regards to you

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    5 months, 3 weeks ago

    Hello,

    Thank you for contacting us, and we deeply apologize for the unexpected delay in response.

    We can see your previous subscription had expired, and you purchased a new Rank Math subscription.

    You can download the PRO plugin from your Rank Math account dashboard:
    https://rankmath.com/my-account/

    If you’re not able to find the option to download the Rank Math PRO plugin, please try to log out and log in again to your account, or you can try in incognito mode of your browser.

    Once done, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Let us know how it goes. Looking forward to helping you.

    RankBot

    4 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Activate the extension’ is closed to new replies.