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Hello Support-Team of Rank Math.
For a customer of us (https://www.bkm-mannesmann.de/wp-admin/) we tried to active Rank Math, but it doesn’t work. We want to replace Yoast SEO with Rank Math PRO. Can you tell me why this is the case?
Thanks for your answer in advance.
If you need further information, please let me know. Write to this mail: p*********@n************* or g*****@n*************.
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Hello,
Please go to WordPress Dashboard > Settings > General, and make sure that the “WordPress Address” and “Site Address” have the same setup.
Meaning both URLs have the same exact protocols. They should be matching and not have a mismatch.
Let us know how it goes.
We look forward to helping you.
Hello,
Could you please confirm if you’re using multisite? If so, the correct way to set it up is by having the plugin activated on individual sites.
Here’s a link for more information:
https://rankmath.com/kb/installing-rank-math-on-a-multisite-environment/#how-to-install-rank-maths-free-version-on-a-sub-site-of-a-multisite-networkIf that’s not the case on your site, then we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Thank you.
The ticket ‘Activate Rank Math’ is closed to new replies.