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Hi
I activated the plugin and received the error ‘a critical error on this website. Please check your site admin email inbox for instructions’. However, I didn’t receive an email. I checked the website error log which showed:
[Fri Apr 22 23:45:01.196640 2022] [:error] [pid 8015:tid 47330575320832] [client 81.104.0.171:0] [client 81.104.0.171] ModSecurity: Warning. Match of “pmFromFile path_excludes” against “REQUEST_FILENAME” required. [file “/etc/apache2/conf.d/modsec_vendor_configs/imunify360-full-apache/006_i360_4_custom.conf”] [line “264”] [id “77140992”] [msg “IM360 WAF: Suspicious access attempt (WP folders)!||SC:/home/realisin/public_html/wp-admin/options.php||T:APACHE||REQUEST_URI:/wp-admin/options.php||”] [severity “NOTICE”] [tag “service_i360custom”] [tag “noshow”] [hostname “realisingpossibilities.co.uk”] [uri “/wp-admin/options.php”] [unique_id “YmMh3f0cpdE7VfYzrPSjGQAABFc”], referer: https://realisingpossibilities.co.uk/wp-admin/options-general.php?page=wprocket
[Fri Apr 22 23:35:05.383452 2022] [:error] [pid 8661:tid 47330575320832] [client 81.104.0.171:0] [client 81.104.0.171] ModSecurity: Warning. Match of “pmFromFile path_excludes” against “REQUEST_FILENAME” required. [file “/etc/apache2/conf.d/modsec_vendor_configs/imunify360-full-apache/006_i360_4_custom.conf”] [line “264”] [id “77140992”] [msg “IM360 WAF: Suspicious access attempt (WP folders)!||SC:/home/realisin/public_html/wp-admin/options.php||T:APACHE||REQUEST_URI:/wp-admin/options.php||”] [severity “NOTICE”] [tag “service_i360custom”] [tag “noshow”] [hostname “realisingpossibilities.co.uk”] [uri “/wp-admin/options.php”] [unique_id “YmMfidA3atSm7H1F9lqJvQAABlc”], referer: https://realisingpossibilities.co.uk/wp-admin/options-general.php?page=wprocketCould you please advise regarding a solution for this.
Thanks
Farzana
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Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
The ticket ‘Activate Plugin – Critical error’ is closed to new replies.