Hello,
Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.
I wasn’t able to find any account with the p***************@g********. Please check and share the correct email address or share the order ID of your order or the transaction ID so we can locate your PRO account.
Looking forward to helping you.
Please reference order RANKMATH211101-5988-89129. It was initially assigned to p***************@g********, but moved to k******@g********. However, the RankMath plugin doesn’t recognize the PRO status under username kemuelcarey (k******@g********).
Thanks,
Kemuel
Hello,
We checked and both email addresses had separate accounts. The subscription was still under the old email address.
We’ve moved the subscription to the requested email address and we can see the PRO label on your account.
Assuming you’ve already installed the Rank Math PRO plugin, please follow this guide to reconnect the website and see if the PRO subscription is recognized: https://rankmath.com/kb/website-not-shown-in-account/
Hope this helps.
Thank you.
Thanks. I appreciate your help!
Kemuel
Hello,
We’re glad that we could address the concern.
Please feel free to get in touch if you require any further assistance.
Thank you.
