Hello,
We apologize for the issue you are facing with your account status. If you have purchased the Rank Math PRO subscription but it is still showing as free, it could be due to a mismatch in the email address associated with your account. Please log into your Rank Math account to check if you can access the PRO features.
If you find that the email you used to purchase PRO differs from the one on your free account, you will need to contact our support team to merge both accounts or change the email connected to your PRO plan. You can find more information on how to do this in our guide here.
Thank you for raising this concern, and we hope to resolve it for you soon!
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
There has been a mistake from our side in issuing the refund. It appears we have refunded the PRO subscription instead of the unwanted Content AI plan. The Content AI remains unrefunded, so we would like to refund that as well. However, it seems that you opened a dispute with your credit card company and when that happens, we cannot process a refund as the dispute needs to be cleared first, and that will dictate whether or not the refund will happen. From our side, we could have refunded immediately, but now that there’s a dispute on the transaction, you will need to wait for its resolution.
Back to your PRO subscription refund mistake, we deeply apologize for the inconvenience, but you’ll have to purchase a new PRO plan again.
With that said, once you purchase a new PRO plan, please get back to us here, and we’ll extend that plan for a couple of months to compensate for the inconvenience you experienced.
Looking forward to hearing back from you.
Never mind, im glad this happened. Cause now i can just cancel the service with you guys. the customer service here really are terrible.
Hello,
We’re really sorry to hear how this experience has made you feel and we completely understand your frustration.
You’re right to expect better, and we truly regret the error on our part with the refund. This situation shouldn’t have unfolded the way it did, and we take full responsibility for the confusion and inconvenience it has caused.
Unfortunately, once a dispute is filed with your payment provider, we’re unable to process any refunds directly, it’s now in their hands and has to be resolved through them. That said, if the dispute is canceled or resolved in our favor, we will immediately take care of the Content AI refund as originally intended.
Regarding your PRO subscription, we know asking you to re-purchase isn’t ideal, and it’s frustrating. If you do decide to give us another shot, we will extend your new PRO subscription by a couple of months, completely free, to make up for this experience.
We truly value your time and support, and we’re sorry again for letting you down this time. Please let us know how you’d like to proceed, we’re here and ready to help.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
