Account Showing Free However I have PRO

#316693
  • Resolved a4achtung

    3 years, 11 months ago

    Rank Math free

    For some reason I have no credits for content AI even though I have PRO. I logged into RankMath My Account section however it shows free.

    Here is screenshot showing that I have PRO plugin subscription plan: https://ibb.co/1qLNBxS

Viewing 1 replies (of 1 total)
  • Reinelle

    3 years, 11 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years, 10 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Account Showing Free However I have PRO’ is closed to new replies.