account settings

#412089
  • Resolved Mark M

    3 years, 5 months ago

    Rank Math free

    Hi team,

    I currently have a paid subscription of rank math running on our website but I cannot for the life of me figure out how to login to this account or what my login details are.

    My website is [Sensitive Data] and I am running it through wordpress.

    If you can help me with this that would be great.

    I can be contact via email at [Sensitive Data]

    Regards,

    Mark

Viewing 8 replies - 1 through 8 (of 8 total)
  • Jeremy

    3 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plan with some other email address as I noticed in your profile, you are still using the Free plan.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and confirm the purchase?

    You can add a screenshot link using this tool in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    mmachaal

    3 years, 5 months ago

    Rank Math free

    Hi Jeremy,

    Thank you for your quick reply.

    Are you able to tell me what email address we used to sign up and pay for the business licence please?

    I cannot seem to find the receipt.

    Mark

    Jaideep Asrani

    3 years, 5 months ago

    Hello,

    The site you have shared is connected to the account with the email that I have shared in the sensitive data section.

    Please check and let us know if you need any other assistance.

    mmachaal

    3 years, 5 months ago

    Rank Math free

    Hi Jaideep,

    I cannot seem to find the sensitive data section that you are referring to?

    Where is the email that you have shared in the sensitive data section?

    mmachaal

    3 years, 5 months ago

    Rank Math free

    I need the email address that I used to purchase the Business Rank Math account for my website.

    Jeremy

    3 years, 5 months ago

    Hello,

    The Sensitive Data section can be found just above or below our conversation here in this ticket:

    sensitive Data section

    You should be able to find the email address my colleague previously mentioned.

    Looking forward to helping you on this one.

    mmachaal

    3 years, 5 months ago

    Rank Math free

    Hi Jeremy,

    I am going crazy but I cannot see the sensitive area section that you or your colleague are referring to.

    Is there another way that you or your colleague can simply tell me what email was used to sign up to my business rank math account so that I can simply log in?

    To be clear, that sensitive section you took a screenshot of is not showing for me.

    Jeremy

    3 years, 5 months ago

    Hello,

    We apologize for the inconvenience.

    The current account you are using in your previous reply is not the original poster of this ticket. Kindly login as @markm and you should be able to see the details in the Sensitive Data section.

    Looking forward to helping you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘account settings’ is closed to new replies.