Account problem

#904294
  • Resolved Caroline Wilkins

    10 months ago

    Rank Math pro
    Content AI Starter

    I have been talking with your bot and it said “If you are seeing a message indicating that you are trying to connect to a free account, it may be because your Rank Math PRO account is not properly linked to your website. This can happen if you upgraded to the PRO plan using a different email address than the one associated with your free account. To resolve this issue, you may need to contact the Rank Math support team to merge both accounts or change the email connected to your PRO account.
    You can open a support ticket here for assistance.”

    I think that the 2 email addresses that have become confused are as follows:

    c*******@i************** – this is the admin email for my web site, https://zenblissvibes.com
    i**********@g************* – this is my Google email address that I use for sites that have Google login

    At present, although I appear able to connect my site to Rank Math, it says it is not a Pro account.
    I bought Pro subscription today and your site says that my https://zenblissvibes.com site is connected.

    Are you able to resolve this please?

    Many thanks

    Caroline

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    10 months ago

    Hello,

    We apologize for the issue you are facing with your Rank Math account. It seems that there may be a mix-up between the email addresses associated with your accounts, which is preventing your site from recognizing the PRO subscription.

    To resolve this, we recommend that you open a support ticket to merge both accounts or change the email connected to your PRO account. You can do this by providing the email addresses you mentioned in the Sensitive Data section of the ticket:

    1. c*******@i************** (admin email for your website)
    2. i**********@g************* (Google email address)

    Make sure to include the email address you used to purchase the PRO plan or a screenshot of the invoice you received. This will help our support team locate your PRO account and make the necessary changes.

    You can submit your ticket here.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you!

    Caroline Wilkins

    10 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Ike

    10 months ago

    Hello,

    Thank you for contacting us. We apologize for any inconvenience this issue may have caused.

    We only see a Content AI starter subscription on the account you opened this ticket with.

    Perhaps you purchased the PRO subscription with a different account/email, can you please search and forward a receipt from FastSpring.com so we can locate your account?

    We anticipate hearing back from you.

    Thanks.

    Caroline Wilkins

    10 months ago

    Rank Math pro
    Content AI Starter

    Of course. I screenshotted it and put it here: https://zenblissvibes.com/ContentAI_and_RankMath.png

    ContentAI receipt

    Caroline Wilkins

    10 months ago

    Rank Math pro
    Content AI Starter

    That receipt was sent to my googlemail email address.

    Uzair

    9 months, 3 weeks ago

    Hello,

    We are really sorry about the delay.

    We have fixed the issue for you.

    Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.

    RankBot

    8 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Account problem’ is closed to new replies.