account not connectet with pro

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

It seems like you purchased the plugin with some other email address.

Can you please search and forward a receipt from FastSpring.com so we can locate your account? Also, please share the email address and order ID (starts with RANKMATH) in the sensitive data section.

It is completely secure, and only our support staff has access to that section.

Looking forward to helping you.

Thank you.

Hello,

You have purchased the subscription using the email I just inserted in the sensitive data section. Kindly check.

You may need to log in to your Rank Math account using that email to access the PRO features or do you want us to merge this account to that email account? Let us know which you prefer.

Looking forward to helping you on this one.

Hello,

Thank you for your patience.

We have merged your accounts as requested.

Please check on your end if everything is working as expected.

Please go through this video tutorial that shows you how to get started with your PRO license:

Steps to be followed:
1. Ensure that you are logged in to your paid account
https://rankmath.com/my-account/edit-account/

2. Disconnect and reconnect your account from inside WordPress:

WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

You will be taken to RankMath.com again where you can connect your account to activate your license.

You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

Hope that helps.