Account Login

#362589
  • Resolved Mario Gaupmann

    3 years, 8 months ago

    Rank Math free

    Hello,

    my CEO purchase a Pro license with his e-mail address *Adress in sensitive Data*

    Unfortunately, the problem is that he did not receive any access data after the purchase. Unfortunately, even if we click on “Forgot password”, he does not receive an e-mail.

    Please help!

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 8 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Can you please check the spam folders? See if Rank Math’s reset password URL was sent there.

    If you still can’t see the email there, the PRO license must have mistakenly been bought using a different email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and also confirm the purchase?

    You can add a screenshot link using this tool in the sensitive data section
    Sensitive Data Section

    It is completely secure, and only our support staff has access to that section.

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Account Login’ is closed to new replies.