Hello,
We apologize for the issue you are facing with your account. To assist you better, could you please provide more specific details about the account issue you are experiencing? This will help us understand the problem and provide the appropriate support.
Thank you for raising this concern, and we look forward to helping you resolve it!
if you would check the invoices form our account,it was only until 2023 which is confusing as we are still using it last year. Also, there is no credit card connected to our account and now i am trying to connect one it gives me a link to input the email address connected to the account which i follow. I do not get any email about this though.
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
It seems your FastSpring account is connected to a different email address. We have added the email address in the sensitive data section.
You can change your preferred payment method by following the steps mentioned here:
https://rankmath.com/kb/update-change-payment-method/
When you are ready, you can choose a plan appropriate for your website here: https://rankmath.com/pricing/
You can read FAQ’s and purchase AI credits here: https://rankmath.com/content-ai/
Hope that helps. If there’s anything else we can help you with, please let us know.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
we still cannot update our payment method, please see sensitive data for details. thank you
Hello,
Since you no longer have access to the previous email, please get in touch with FastSpring to modify it for you.
https://fastspring.com/question-a-charge/
or
s******@f*************
Then, when you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/
You can read FAQ’s and purchase AI credits here: https://rankmath.com/content-ai/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
