Account

#160733
  • Resolved Piet Krynauw

    3 years, 8 months ago

    Rank Math free

    I purchased the $59 PRO on 25 Jan 2021 but it does not reflect. Paid by credit card….2585. I can therefore not update on WP. See message: Rank Math SEO PRO
    You have version 2.0.9 installed. Update to 2.2.0. View version 2.2.0 details.
    Compatibility with WordPress 5.6.2: Unknown
    Automatic updates are not available. It seems that you don’t have an active subscription for Rank Math SEO PRO. Please see details and pricing. Ref pietkrynauw. Websites- http://www.trailsandtravel.co.za, walkingholidays.co.za and cyclingholidays.co.za

Viewing 1 replies (of 1 total)
  • Reinelle

    3 years, 8 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems that you’re still using your free account. Please log in to your PRO account (you should’ve received your login credentials from the email you used to purchase) and reconnect your website by following the steps in this link:
    https://rankmath.com/kb/website-not-shown-in-account/#how-to-disconnect-your-rank-math-account

    I hope that helps. Thank you, and looking forward to your update.

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Account’ is closed to new replies.