Hello,
We apologize for the confusion regarding the charge for the "Content AI Starter" package. It seems there may have been a misunderstanding or an automatic renewal related to your account.
If you have an active membership of our plugin (PRO, Business & Agency) as of September 6, 2023, you would have received a one-time offer of Content AI Credits, which might have included the Starter plan benefits.
To clarify this situation further, we recommend replying to your ticket with any additional details or questions you may have. A human agent from the Rank Math Support team will be able to assist you more thoroughly.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to resolve this issue!
Hello,
Thank you for contacting Rank Math support.
Unfortunately, there is no active subscription on the account you are using to contact us.
Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?
We look forward to hearing back from you.
Thanks.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
