Accessing Content AI credits

#358119
  • Resolved Rodger St Hilaire

    3 years, 9 months ago

    Rank Math free

    Hello,

    I’ve purchased 50 Content AI credits but can’t seem to access the credits in WordPress. So I am unable to analyze my blog post with Content AI.

    Grateful for your assistance.

    Thanks!

    Rodger

Viewing 3 replies - 1 through 3 (of 3 total)
  • Kamlesh

    3 years, 9 months ago

    Rank Math free

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    In order to fix this, could you please follow the below-mentioned steps:

    Can you please head over to your rankmath.com Account > Websites or visit this URL: https://rankmath.com/my-account/websites/?

    Check if you are able to see the correct remaining credits. See my screenshot below for reference:

    Content AI Credits

    If the credit count is correct on rankmath.com Account > Websites, but is showing incorrectly on your site, then please follow the below-mentioned steps:

    1. Please disconnect and reconnect your site to Rank Math. You can do that from WordPress Dashboard > Rank Math > Dashboard > Help.

    Have a look at the below screenshot for your reference –

    Disconnect and Reconnect

    2. After doing so, please head over to your Content AI and refresh the credits count again so the plugin will request the updated credits from our server and displays the correct one.

    Have a look at the below screenshot for your reference –

    Credits

    Let us know how it goes.

    Looking forward to helping you. Thank you.

    Rodger St Hilaire

    3 years, 9 months ago

    Rank Math free

    Hi Kamlesh,

    Thanks for the quick response.

    I applied your suggested solution and it worked.

    Thank you!

    Rodger

    Reinelle

    3 years, 9 months ago

    Hello,

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Accessing Content AI credits’ is closed to new replies.