Accessing AI Credits

#1091661
  • Carlos

    1 week, 1 day ago

    Rank Math free
    Content AI Starter

    Haven’t used any credits in sometime in fact dont think ived used them at all. I’ve reconnected a website and still dont see them http://www.demo.catdi.com – can you help access them so we can use them

    C

Viewing 5 replies - 1 through 5 (of 5 total)
  • RankBot

    1 week, 1 day ago

    Hello,

    We apologize for the issue you are facing with accessing your Content AI credits. Thank you for providing your website URL.

    To troubleshoot this issue, please follow these steps:

    1. Log in to your Rank Math account that you used to purchase the Content AI credits. You can do this by visiting the Rank Math account area.
    2. Check your remaining credits in the Websites section to ensure that you have credits available.
      Content AI credits
    3. If the credits are showing correctly in your account but not on your website, please go to your WordPress admin area and navigate to Rank Math > Dashboard > Help. From there, disconnect and reconnect your Rank Math account.
      Disconnect
      Reconnect
    4. After reconnecting, refresh the Content AI credits count again to see if they appear correctly.
      Refresh credits

    If you still do not see your credits after following these steps, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for your patience, and we hope this helps resolve the issue!

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Carlos

    1 week, 1 day ago

    Rank Math free
    Content AI Starter

    THanks i just checked the account and on the website it still not coming thru

    Carlos

    Princess

    1 week ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We have manually disconnected the concerned website from our end. When you log in to your website now you should see it disconnected from your account.

    Please reconnect it by clicking the “Connect now” link in the warning message and check if the credits are available by going to WordPress Dashboard > Rank Math SEO > Content AI.

    Please let us know if the issue has been fixed for your website.

    Thank you.

    Carlos

    4 days, 8 hours ago

    Rank Math free
    Content AI Starter

    Thanks for the help. Tried again and its still now showing up

    https://prnt.sc/1SsCkZ-gaq1d

    What else can we do?

    Jeremy

    3 days, 14 hours ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

Viewing 5 replies - 1 through 5 (of 5 total)

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