Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Could you please confirm which payment method have you used in your subscription?
Meanwhile, you should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Looking forward to helping you.
Hello there
We paid with credit card and it’s been more than 15 days business days to get refund
Thank you
Hello,
The refund was processed from our side on November 23rd and the money has left our accounts. So, if you believe the money should have been received we would suggest contacting your bank.
Here’s the invoice that confirms the refund was done from our side: https://rankmathllc.onfastspring.com/popup-rankmathllc/account/order/RANKMATH241115-6752-79272/invoice/IVU7J4CE742VDVJAWLKELDV3KU6U
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
