About the Crash of my Website

#872299
  • My website crashed two times because of the Rank Math Premium SEO Plugin. Mr Bhanu asked me to open a ticket to resolve this issue as soon as possible.

    I need my website for my sales. I’ve included the details and links below.

    https://ibb.co/mbtMjxv
    https://ibb.co/q0p1d71

    Can you please fix this issue as soon as possible?

    My Website: mentalsea.co.uk

    Best Regards
    Deniz Ayan

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, Rank Math SEO.

    First, visit your website (https://mentalsea.co.uk/) and check for any visible issues. Next, visit the page where the error was caught (https://mentalsea.co.uk/wp-login.php?redirect_to=https%3A%2F%2Fmentalsea.co.uk%2Fwp-admin%2Fplugin-install.php%3Fs%3Ddebug%26tab%3Dsearch%26type%3Dterm&reauth=1) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    If your site appears broken and you can’t access your dashboard normally, WordPress now has a special “recovery mode”. This lets you safely login to your dashboard and investigate further.

    To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.6.1
    Active theme: Eduma (version 5.4.1)
    Current plugin: Rank Math SEO (version 1.0.226)
    PHP version 8.1.29

    Error Details
    =============
    An error of type E_ERROR was caused in line 91 of the file /srv/htdocs/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-router.php. Error message: Uncaught Error: Class “RankMath\Helpers\Str” not found in /srv/htdocs/wp-content/plugins/seo-by-rank-math/includes/modules/sitemap/class-router.php:91
    Stack trace:
    #0 /wordpress/core/6.6.1/wp-includes/class-wp-hook.php(324): RankMath\Sitemap\Router->reduce_query_load(”)
    #1 /wordpress/core/6.6.1/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
    #2 /wordpress/core/6.6.1/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
    #3 /wordpress/core/6.6.1/wp-settings.php(678): do_action(‘after_setup_the…’)
    #4 /srv/htdocs/wp-config.php(84): require_once(‘/wordpress/core…’)
    #5 /wordpress/core/6.6.1/wp-load.php(55): require_once(‘/srv/htdocs/wp-…’)
    #6 /wordpress/core/6.6.1/wp-login.php(12): require(‘/wordpress/core…’)
    #7 {main}
    thrown

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting support.

    Can you please delete the folder seo-by-rank-math from the plugins folder using FTP or the file manager from cPanel and try installing the plugin again?

    It’s important to note that all the settings and SEO optimization are safely saved in the database so they won’t be lost by doing this.

    Looking forward to hearing back from you.

    Hello Miguel, thank you for getting back to me at a short notice.

    I cannot access folders as I am using a WordPress Hosted website. Do you know if I can access it or if there is another way?

    Best

    Hello,

    You can try to delete the plugin from the plugin section by going to WordPress Dashboard > Plugins and then installing it again. That should produce the same results.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘About the Crash of my Website’ is closed to new replies.