Hello,
Thank you for contacting Rank Math support today and bringing your concern to our attention.
We can confirm that you don’t have any purchased credits to this account of yours. Also, we can’t find any traces of the purchase you made. Can you please confirm if you are using a different email to purchase the credits? If so, please share that email address in the sensitive data section so we can further check.
Looking forward to helping you.
Hey, thank you for your reply.
I use only f********@y********** or f********@g********
I couldn’t see the sensitive data section in this ticket.
That’s very weird… I couldn’t see the data section earlier, but now I can’t see it… also, the content editor disappeared suddenly. I have the confirmation email from rank math about my purchase.
Hello,
As you’ve opened the ticket using a free account, you shouldn’t be able to access that using PRO account. To access that, you’ll need to login with your free account again.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
Thank you.
Ok, I kind of understand. Thank you for your help
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
