About & Contact Page can't be selected

#16630
  • Resolved Michael Pucher

    5 years, 1 month ago

    Rank Math free

    Hi,

    I am working on a client site at the moment and am configuring his RankMath-settings. In
    => Titles & Meta
    => Local SEO

    it is not possible to choose the “About” and the “Contact” page. When typing in some letters to find the correct pages, none of the existing pages is showing up in the pull-down-field.

    Please take a look at the very short video here:
    http://download.beziehungsweise.cc/_90Jph9NkMpJtdR

    EDIT:
    Everything is updated to the latest versions …

Viewing 5 replies - 1 through 5 (of 5 total)
  • Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hi There,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Michael Pucher

    5 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Pucher

    5 years, 1 month ago

    Rank Math free

    Hi Michael,

    I have edited the admin-credentials. Please be careful and make sure, that nothing in the backend gets destroyed and that no settings get changed through your team!!!

    Michael Davis

    5 years, 1 month ago

    Rank Math pro

    Hello,

    Thanks for getting in touch with us.

    I did some tests and it seems that the issue could be linked to the JS error on the console causing the JS functionality to fail.

    I would recommend that you test for conflict by cloning the site and testing it out using one of the default WP themes with no other plugin activated.

    Hope that clears the confusion. Thank you.

    Pratik

    5 years, 1 month ago

    Hello,

    I see the issue on your site. The JS error which my colleague mentioned is from the WP-ImmoMakler plugin: https://i.rankmath.com/nevbdW

    It looks like the plugin too uses the select2 js library which is conflicting with the Rank Math. Please contact the plugin author and ask them to load the plugin related js files only on the pages where it’s needed so it would not conflict with any other plugins or theme.

    That should fix the issue.

    I hope that helps. Please let us know if there is anything else.

    Thank you.

    RankBot

    5 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘About & Contact Page can't be selected’ is closed to new replies.