A problem with latest update

#93457
  • Resolved David Briggs

    4 years, 2 months ago

    Rank Math free

    NO.
    Heck NO!

    You gotta be kidding me!

    Fix YOUR error.

    Take some accountability for YOUR coding error.

    Not to put too fine a point on it, but you haven’t exactly been living up to the claims you make. I’ve actually lost traffic and backlinks. So lets not presume to preach. Fix the issue. That level of code alteration is a step too far for the reasonable user.

Viewing 1 replies (of 1 total)
  • Rank Math

    4 years, 2 months ago

    Hello,

    Sorry for any inconvenience that might have been caused due to that.

    It seems like new tables are not getting created in the Database or some old plugin has left an incorrect entry.

    1. Please follow these steps to fix the issue:
    https://rankmath.com/kb/fatal-error-after-1-0-49-update/

    2. Please follow only the first 2 steps and clear your caches. The following steps mentioned in the article are for advanced users.

    Here’s a video screencast:

    Please clear all the cache, including the server after following the above process.

    That should resolve the issue. Thank you.

    RankBot

    4 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘A problem with latest update’ is closed to new replies.