Hello,
Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.
Could you please allow us to further help you with that? In your account, it seems that you are currently in the Free plan. Can you please search and forward a receipt from FastSpring.com so we can locate your account and confirm the purchase? You can add a screenshot link using this tool in the sensitive data section.
If you are able to log in to your account with the subscription, please head over to your WordPress > Rank Math > Dashboard > Help and reconnect your Rank Math account there. See if that also resolves the issue.
However, if you wish to proceed with your refund request, we will forward this ticket to our accounting department. Please let us know.
Thank you.
Thank you very much for your answer Jeremy, how do I send proof of payment that was made since I hope it will be reimbursed as soon as possible,
Thanks a lot
sorry but I don’t see the option to attach a file, and I want to send the proof of payment, and an image that the system had me with a PRO license
Hello,
You can upload a screenshot of the transaction using this tool and share the generated link here or send us an email at s******@r*********** with the attached file.
Also, please share the email address you used upon purchasing.
You can add them in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
