A campaign description is not correctly detected by Rankmath.

#359870
Viewing 9 replies - 1 through 9 (of 9 total)
  • Jeremy

    2 years, 9 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    That actually shouldn’t happen in your case. Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Giuliano Ciolino

    2 years, 9 months ago

    Rank Math free

    I’ve trouble with this plugin.

    Prabhat

    2 years, 9 months ago

    Rank Math agency

    Hello,

    We might need to take a closer look. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    If the Health Check & Troubleshooting plugin is not working on the website, you can create a staging website and replicate the issue there and share its logins so that we can perform the troubleshooting there and your live website doesn’t get affected by the troubleshooting.

    You may follow this article to create the staging website: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Giuliano Ciolino

    2 years, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jeremy

    2 years, 9 months ago

    Hello,

    I checked both your post and page and it seems the bar in the meta description field is working correctly as you can see in the screenshot in the Sensitive Data section.

    Is the issue only happening on a specific page? If so, please share that affected URL with us so we can further check it.

    Looking forward to helping you on this one.

    Giuliano Ciolino

    2 years, 9 months ago

    Rank Math free

    Sorry, I forgot to mention that the problem only happens on the donation page.

    Prabhat

    2 years, 9 months ago

    Rank Math agency

    Hello,

    I logged into your website’s admin area and found that you do not have the default “Editor” support in the Campaigns CPT.

    The meta description preview and count are shown only when the editor support is enabled and contents are added from there.

    If you wish, you can enable the editor support for the CPT and add some description from there and see if the issue gets fixed.

    Hope this helps.

    Thank you.

    Giuliano Ciolino

    2 years, 9 months ago

    Rank Math free

    Well, tell me how. I did not understand the video.

    Miguel

    2 years, 9 months ago

    Hello,

    Since this CPT is added by the Charitable plugin you would need to get in touch with their developers and ask how you would enable the editor support in the CPT they created.

    We can’t do that from our very own plugin.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘A campaign description is not correctly detected by Rankmath.’ is closed to new replies.