A call for help

#814385
  • Resolved Willy Mary
    Rank Math free

    Hi, I am a Rank Math plugin user and I need help. My website was recently hacked and the hacker listed many merchant products using my site. [moved to sensitive data section]

    My website has been fixed but all the merchant products are still indexed and redirecting to their e-commerce website.

    How do I remove such [moved to sensitive data section] from Google search results and my Google search console

Viewing 1 replies (of 1 total)
  • Hello,

    I’m sorry to hear about the issue you faced with your website being hacked. To remove the indexed merchant products that are redirecting to their e-commerce websites from Google search results and your Google Search Console, you can follow these steps:

    1. Remove the Pages from Your Website:

      • Ensure that the hacked pages or content have been completely removed from your website. This step is crucial to stop the redirection.
    2. Request Removal from Google Search Console:

    3. Use the URL Removal Tool:

      • You can also use Google’s URL Removal Tool to request the removal of specific URLs from Google’s search results. Here is the URL Removal Tool link.
    4. Check for Manual Actions:

      • It’s essential to check if Google has taken any manual actions against your website due to the hack. You can do this by checking the "Manual Actions" report in your Google Search Console account.
    5. Improve Security Measures:

      • Enhance the security of your website to prevent future hacking incidents. Consider using security plugins, updating all plugins and themes, and strengthening login credentials.

    If you need further assistance or encounter any difficulties during this process, please feel free to reach out to our dedicated support team by clicking here. We are available 24/7, 365 days a year to assist you.

    I hope this helps in resolving the issue with the indexed merchant products on your website. Let me know if you need any more help.

    Warm regards.

    Sources:
    Why Did My Website Disappear From Google Search? ยป Rank Math
    Is Your Site the Victim of Internal Site Search Spam? ยป Rank Math
    Solving Redirection Issues Using Rank Math SEO Plugin ยป Rank Math
    Random URLs Redirecting Even When No Redirect Was Created ยป Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘A call for help’ is closed to new replies.