Hello,
We apologize for the issue you are facing with the competitor analysis feature. Thank you for raising this concern.
To use the Competitor Analyzer in Rank Math PRO, ensure that you are entering the correct URL of the competitor’s website and clicking the Start Audit button. Please note that the competitor analysis will include only 21 tests, as some data is not accessible due to limitations in accessing the competitor’s database.
If you have followed all the necessary steps and it is still not working, we recommend replying to this ticket with more details about the issue, and a human agent from the Rank Math Support team will assist you further.
Thank you for your understanding!
Hello,
Please note that the Competitor Analyzer is a feature of the Rank Math PRO plugin but we can only see the free plugin subscription on your account.
Can you please confirm if you purchased the plugin with some other email address?
If so, please share the email address which you used to purchase the plugin or you can search and forward the receipt from FastSpring.com so we can locate your account.
Looking forward to helping you.
Thank you.
Olá, a assinatura de conteúdo IA, esta na conta de ana-2278 e o e-mail desta conta é h*****@a***********
A senha para esta conta que esta a assinatura é Gp!ZvrYn%STx
Pode verificar por favor, se tiver alguma conta que não tenha nenhuma assinatura para uso de IA, pode apagar, pois a única conta que estou usando é essa mesmo. Verifique por favor. Obrigado
Hello,
That account has the Content AI subscription but no the PRO subscription which is required for this feature. The subscription on this account doesn’t allow you to use that feature.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Entre nesses dados de acesso e vai ver que na loja ela funciona. Com a mesma conta. Então tem algo de errado
Hello,
You can clearly see that it doesn’t work:
As mentioned before, that is only a PRO feature and not available for people with the Content AI susbcription.
Thank you.
Olá eu comprei o Rank Math SEO PRO, pelo site plugin tema, e não esta funcionando. O que pode ter acontecido? Por favor. Obrigado
Hello,
Please share the email address you used to purchase the Rank Math PRO plugin. Or you can share a copy of the receipt you got when you paid for the plugin.
Thank you for your patience and cooperation
Olá, o e-mail é h*************@g********
Hello,
The email address you shared is only for a Free account and there are no purchases for the PRO plugin under that email address. The only purchase on the system is on this account and it’s for the Content AI Starter package.
Thank you.
Então, deixa eu te explicar de vnovo. Como esta acima, eu comprei este plugin no site plugin-tema, e ele esta no meu painel de plugins do wordpress, você pode dar uma confirmada e ver que ele esta lá. Por favor? Obrigado
Eu tenho a print dele comprado no site plugin – tema. Quer que eu te envie uma print dele comprado? Ou, como posso te enviar essa print por aqui?
Hello,
Unless you have bought the plugin from our own website, we don’t provide support for the PRO features and at the moment we don’t have purchase of the PRO plugin from any of the accounts you mentioned.
Thank you.
Muito fraquinho para o que faz.
