750 free credits not working

#811325
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us. I see that you are facing issues with your 750 free credits not working. To resolve this, please follow these steps:

    1. Make sure you are logged in to the correct account that you used to claim the 750 free credits.
    2. Visit the Rank Math account area here to verify if the credits are correctly assigned to your account.
    3. If the credits are visible in your account but not reflecting on your website, go to your WordPress admin area > Rank Math > Dashboard > Help, and disconnect then reconnect your Rank Math account as shown in the screenshot below:
      Disconnect and Reconnect
      Reconnect Account
    4. After reconnecting your account, navigate to your Content AI section and refresh the credits count as shown in this screenshot:
      Refresh Credits

    By following these steps, your 750 free credits should be correctly displayed and accessible for use. If you encounter any further issues or need additional assistance, please feel free to let us know.

    We are here to help you with any other questions or concerns you may have.

    Sources:
    Content AI Credits and Plans: Everything You Need to Know » Rank Math

    Princess

    1 year, 5 months ago

    Hello,

    We have manually disconnected the website from our end. Now, please try to reconnect your website with your Rank Math account by navigating to WordPress Dashboard → Rank Math SEO → Dashboard → Help and then click on Connect Now.

    Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now, as shown below. In case you’ve multiple Rank Math licenses associated with your Rank Math account, then you can click the License drop-down to choose your preferred license to activate on this website.

    Also, please make sure that you are running the latest version of Rank Math plugin.

    The feature of free Content AI credit is limited to AI generation using AI tools and AI generation inside the editor.

    Content AI Research, Editing Bulk SEO Meta, and Multiple Sessions in RankBot will not work for users without a separate plan.

    You can read more about this from here: https://rankmath.com/kb/content-ai-free/

    Let us know if this fixes the issue.

    Please do not hesitate to let us know if this doesn’t help or you have any follow-up queries.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘750 free credits not working’ is closed to new replies.