Hello,
We apologize for the issue you are facing with your Content AI credits. To resolve this, please ensure that you are logged into the correct Rank Math account that you used to purchase or receive the credits.
Once logged in, you can check your credits by navigating to your Rank Math account area and going to Rank Math > Account > Website or by visiting this URL: Rank Math Account Area.
If you see that the credit count is correct in your account but not reflected on your website, please follow these steps:
- Go to your WordPress admin area.
- Navigate to Rank Math > Dashboard > Help.
- Disconnect and then reconnect your Rank Math account.
After reconnecting, refresh the Content AI credits count again to ensure it displays correctly.
If you still do not see the credits after following these steps, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.
Thank you for raising this concern!
Sources:
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please try to follow the steps from this guideline and see if that works for you. https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, please head over to your Rank Math Account > Website or visit this URL: https://rankmath.com/my-account/websites/ and share a screenshot of the credits with us by using a tool like https://imgur.com/upload so that we can check the issue further for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
