502 error for RANK Math SEO ANALYSIS while in Elementor Page Editor

#12065
  • Resolved Josh

    5 years, 3 months ago

    Rank Math pro
    Content AI Starter

    Hi,

    I’m very excited by RANK Math SEO ANALYSIS. I just activated RANK Math SEO ANALYSIS to replace the SEO plugin I was using today and have a 502 issue on my live site. I tested first on a staging environment with out issue.

    When in the Elementor page editor I’m unable to save edits without getting a 502 error. If I deactivate RANK Math SEO ANALYSIS I can make my edit and save.

    I can edit in the backend fine by adding keywords and editing page descriptions etc., however just not while in the page editor.

    Thank you with your help on this!

    • This topic was modified 5 years, 3 months ago by Josh. Reason: Added server Environment and Login info
Viewing 15 replies - 1 through 15 (of 17 total)
1 2
  • Josh

    5 years, 3 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Josh

    5 years, 3 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have been able to reproduce the server error while saving but this time it reported a 524 error which is a server error. It looks like your server is hitting some sort of limit. Please get in touch with your host and have them check the server logs for more info on the cause of this.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Josh

    5 years, 3 months ago

    Rank Math pro
    Content AI Starter

    I contacted the support staff at WPEngine and they review the logs while I tried to repeatedly save an edit. They found regarding the 524 was that the process getting killed is an admin-ajax call.

    It looks like with this particular issue, the conflict between RankMath SEO and Elementor is causing that save function to go over 60s and it’s getting killed by our server.

    They provided me a couple logs to share with you that I will provide you via the sensitive data submit.

    Josh

    5 years, 3 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    5 years, 3 months ago

    Rank Math pro

    Hi Josh,

    Thanks for the additional info.

    I have submitted this issue to our developers for closer investigation and we will be getting back to you in a short while.

    We appreciate your patience. Thank you.

    Josh O

    5 years, 3 months ago

    Rank Math free

    Thank you.

    Rank Math

    5 years, 3 months ago

    Hello

    Can you please include your WP & FTP logins in the designated Sensitive Data section?
    https://wordpress.org/plugins/temporary-login-without-password/

    Looking forward to helping you. Thank you.

    Josh

    5 years, 3 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Josh

    5 years, 3 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Josh

    5 years, 3 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Balazs

    5 years, 3 months ago

    Hello,

    Thank you for the detailed information. Unfortunately, we could not determine what is causing the issue on your site.

    Could you please create a clone copy of your site on a staging environment so we can try some changes in the code?

    Thank you. Looking forward to helping you.

    Josh

    5 years, 3 months ago

    Rank Math pro
    Content AI Starter

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Josh

    5 years, 3 months ago

    Rank Math pro
    Content AI Starter

    Hello Balazs

    I migrated the current version of the site to a staging server. Link, login and SFTP provided through the Sensitive Data form.

    Thank you and best regards,
    Josh

    Pratik

    5 years, 3 months ago

    Hello,

    I did not face any issue while using the Elementor page builder. I added the screencast in the sensitive area.

    Can you please tell me how to reproduce the error?

    Looking forward to helping you. Thank you.

    RankBot

    5 years, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 15 replies - 1 through 15 (of 17 total)
1 2

The ticket ‘502 error for RANK Math SEO ANALYSIS while in Elementor Page Editor’ is closed to new replies.