Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
5xx errors are usually caused due to server misconfiguration or other server issues.
Could you please share the error log with us?
Having the error log file will give a clear idea of why this might be happening.
You can follow this guide to enable debug mode in WordPress to get the error log
https://www.wpbeginner.com/wp-tutorials/how-to-set-up-wordpress-error-logs-in-wp-config/
Or you can ask your web host and they should be able to help you locate the log files.
Please also ask if your website’s PHP values are not too low to handle the processes. Here’s a list of recommended PHP values for your reference:
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
Looking forward to helping you.
Perhaps I found the root of the problem, most likely it was an error page, redid it to a new one, at the moment no error occurs, if the error returns as it was before, I will report. I’m sorry for disturbing you
Hello,
Thanks for your reply and we’re glad that the error is gone now.
Sure, please let us know if the issue occurs again, and please ensure to set the PHP variables to the recommended values as suggested by my colleague.
Also, if you have another question, please feel free to reach out, and it will be our pleasure to assist you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
