Two more things. My WordPress is in Slovenian and after disabling the plugin everything works as it should
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
This may suggest that there is a conflict with one of your installed plugins or some custom code on your theme. Could you please perform the diagnostic steps described on the following page and let us know how this goes: https://rankmath.com/kb/check-plugin-conflicts/
Looking forward to helping you. Thank you.
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Ok so after troubleshooting the hell out of it the results are strange.
When I have simultaneously activated rankmath, woocomerce and acadp ( https://wordpress.org/plugins/advanced-classifieds-and-directory-pro/ ) plus site language set to Slovenian rankmath and costumize WordPress get 500 error.
Any idea how to check what could be the problem?
Thanks for the help. Much appreciated 🙂
Side note. I tried yoast to se if the problem is the same and with yoast I get the same error
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Mha,
Thanks for the access.
I am afraid that I cannot access the login page since your site has some country restrictions. Could you please whitelist my country Kenya so that I can be able to login?
We are looking forward to helping you. Thank you.
Hello.
It’s a restriction from my ser
Whoops. Fat fingers.
It’s a restriction from my service provider.
Do you have access to a VPN. If so just VPN Slovenia.
Thanks
Hi Mha,
Thanks for the follow up.
I have been able to login using a VPN unblocker. This issue does not seem to be related to Rank Math since the error is still reported when Rank Math is deactivated.
I have been able to narrow this down to wpForo plugin, when this plugin is deactivated the customizer works normally.
Please deactivate this plugin if it is not essential to the working of your site.
Thank you.
Hey.
Thanks for the feedback.
In my results everything works fine until I add a seo plugin. I nee to deactivate wpforo or acadp.
I’ll do some more digging and I’ll let you know if I find something useful.
Thanks for your time
Hello,
Thank you for sharing these findings.
The behavior is intermittent, I noted that sometime the issue does not exist with all plugins activated. I would suggest that you begin by installing one of the stock WP themes to rule out theme conflicts.
We will be looking forward to your response.
It may be that wpforo makes its own xml sitemap and has some similar functions as rankmath.
If you want you can do more testing as my site is in maintenance mode until it’s resolved.
Hi Mha,
Thanks for the response.
The issue is definitely coming from the wpForo plugin, I would recommend that you keep this deactivated or uninstall it since I can see that you already have some additional forum plugins installed.
I hope this info helps. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
