Hello,
We apologize for the issue you are facing with the 500 error code on your home page while using Elementor Pro. This type of error can often be caused by conflicts between plugins or themes.
Here are a few steps you can take to troubleshoot and potentially resolve the issue:
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Check for Plugin Conflicts: Since you mentioned that deactivating Rank Math allows you to edit and save your home page normally, there may be a conflict between Rank Math and another plugin. Try deactivating other plugins one by one to see if the issue persists.
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Theme Conflict: Sometimes, the active theme can also cause conflicts. You can temporarily switch to a default WordPress theme (like Twenty Twenty-One) to see if the issue is resolved.
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Increase PHP Memory Limit: A 500 error can also occur due to insufficient memory. You can try increasing your PHP memory limit by adding the following line to your wp-config.php file:
define('WP_MEMORY_LIMIT', '256M');
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Check Server Error Logs: If you have access to your server’s error logs, check them for any specific errors related to Rank Math or Elementor that could provide more insight into the issue.
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ModSecurity: Sometimes, ModSecurity settings on your server can block certain requests. You may want to contact your hosting provider to check if ModSecurity is causing the issue and if it can be temporarily disabled.
If these steps do not resolve the issue, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for raising this concern, and we hope to help you get this resolved soon!
Sources:
Why Rank Math Settings Are Not Getting Saved? » Rank Math
Ich habe alle die schritte bereits versucht leider trittd as problem nach wie vor bei der home seite auf sobald ich rank math aktiviere! Schade !
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please share your website’s recent error logs so we can determine what’s causing the issue.
You can follow this guide to enable debugging in WordPress
https://wordpress.org/support/article/debugging-in-wordpress/ or you can get in touch with your web host, they will help you locate the log file.
Also, please head over to your WP Dashboard > Rank Math > Status & Tools > System Status and click the “Copy System Info to Clipboard” button, and paste it here so we can further analyze the issue.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
