500 error

#821341
  • Resolved Amin Hassan
    Rank Math free

    Following the recent Rank Math update, my website is encountering “500 Internal Server Error” messages. I’ve deactivated all other plugins and switched to a default theme to isolate the issue, but the error remains.
    Could you please prioritize investigating this critical issue? My website is [Dubai Star Tour].
    Thank you for your urgent assistance

Viewing 1 replies (of 1 total)
  • Hello,

    I apologize for the inconvenience you are facing with the "500 Internal Server Error" on your website after the recent Rank Math update. I understand the urgency of resolving this issue.

    The "500 Internal Server Error" can be caused by various factors, including conflicts with plugins, themes, or server-related issues. Since you have already deactivated other plugins and switched to a default theme without resolving the error, it might be related to the recent Rank Math update.

    To address this critical issue, I recommend following these steps:

    1. Check Error Logs: Check the error logs on your server for more specific details about the error. This can provide insights into what is causing the 500 error.

    2. Rollback Rank Math: If possible, consider rolling back to the previous version of Rank Math to see if the error persists. You can download previous versions from the WordPress plugin repository.

    3. Contact Support: If the issue persists, please reach out to our support team by submitting a ticket through the Rank Math support page: Rank Math Support. Our team will investigate the issue further and provide you with a solution.

    If you encounter any difficulties or need further assistance, feel free to provide more details or reply to this ticket. We are here to help you resolve this issue promptly.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter for you.

    Kind regards.

    Sources:
    Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
    How to Fix the Error Establishing a Database Connection in WordPress » Rank Math
    WordPress Database Error Commands Out of Sync; You Can’t Run This Command Now » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘500 error’ is closed to new replies.