Hello,
Yes, this issue is likely caused by the “Strip Category Base” option in General Settings → Links. You can disable that to see if the issue is resolved.
Based on your situation, this issue is caused by heavy permalink caching which is why we shared the previous code. However, if a new update from our plugin comes in, the issue shouldn’t reoccur so please make sure that the code we shared is always active.
One thing to check is to contact your hosting provider and ask them if your website has any server-level caching services. If it has, then please clear the caches there as well.
Let us know how that goes.
Looking forward to helping you.
I know this has been going on for some time and instead of bugging you every time i do something I have taken some time to see why my site is throwing 404 on “some” pages on my site and aren’t being recorded in the 404 log area of Rank math..
I had about 9 plugins today and I updated them all but (1) “woocommmerce”.. I checked all my pages and everthing worked great!!! Then I updated “woocommerce” and a few of my pages that always had the issue threw 404’s…
I went back and “deactivated rank math plugin” and everything worked great!!… Then I “reactive” Rank Math and everthing still worked great.. I appears to me that “Woo” has an issue with Rank Math..
Any suggestions now?
Hello,
We are unable to replicate this issue on our local installation, nor have other users reported similar issues to us.
It seems, for some reason, that the permalink temporarily changes when WooCommerce is updated on your site.
You can create a staging site and investigate if the issue also occurs there.
You can follow this guide to create a staging site: https://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/
Thank you.
Thanks for your imput.. I have tried a few times to use the staging site on my account and it never works..I contacted the host where the staging site “should” be used and they have no clue either why the staging site doesn’t work …
I guess I will just keeping deactivating your plug in and activiting it until my subscription runs out on my web hosting for the site and i won’t be renewing again at this point… 5 years of wasted effort…
thanks again for your help
Hello,
Sorry about this.
Allow us to help you permanently fix this. If you encounter the 404 issue again, please don’t fix it yet. Share with us the live website’s WP admin and FTP login in the Sensitive Data section of this ticket and we’ll look through it further.
Looking forward to hearing back from you.
I will give the WordPress Log In and password when it happens again. This why you can have access to my site and poke around. I don’t have FTP unless you mean you want my hosting information which is godaddy.
Thank you for your help
Hello,
Sure! You can share your WordPress login if you face the issue again.
Regarding the FTP login, we need to access your website directory so that we can make changes to the plugin code file. If you’re not sure about your FTP login, you can get in touch with your hosting provider, and they will assist you in creating one.
Please don’t hesitate to let us know if you have any other questions.
Thank you.
