Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
I am sorry but the login credentials do not seem to be valid.
Could you please generate a new username/password and test it so that we can check the issue for you?
We would be interested in checking the kind of errors that are logged on the server logs, please share some temporary FTP as well.
We are looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for getting back to us and sorry for the delay in getting back to you.
The Unyson plugin contains an SEO module that was activated on your site. It is not recommended to run more than one SEO plugin on the same site.
The 404 error seems to work and log the same error when Unyson is activated and when deactivated.
Could you please check whether this is now working?
We are looking forward to helping you. Thank you.
Can I have an update please?
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
Would you mind letting us know what is not working on your site? The last time that we checked the 404 monitor was working as expected.
Looking forward to helping you. Thank you.
I sent am email though on the Wed 11/09/2019 11:30 AM with screen shots, it is not picking up 404’s. When Unison is deactivated it does.
The Redirect plugin picks up the 404, Rank Math does not.
Hi there,
Thanks for getting back to us.
I have submitted this problem to our dev team for closer investigation and we will be getting back to you in a short while.
We appreciate your patience. Thank you.
Hello,
The 404 page on your site is not the default WordPress 404 page. You are using the Custom page to show 404-page content. That’s the reason Rank Math is not able to detect it.
How are you setting the 404 page on your site?
Looking forward to helping you. Thank you.
I am using “The Core” Theme -Theme Settings – General- 404 Error Page
Hello,
When you select a 404 page in the Theme Settings, the Unyson plugin creates an internal redirect rule which redirects all the 404 pages to this selected page. So it’s not a 404 page, it’s a standard WordPress page with 404-page content and that’s the reason why Rank Math couldn’t detect it. Instead of using this option, I would suggest you add this page content in 404.php file. That will fix this issue.
Hope that helps. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
