404 Monitor empty - Support

Resolved BIOSYS
3 years, 9 months ago

Rank Math free

Hello Support Team,

I’m having some strange behaviour in my installation. I’m visiting on purpose unexisting URLs to invoke some 404 monitor entries, but instead I find it empty.

Any clues how to fix this?
WP 5.9.2 and RankMath 1.0.84
Theme is Twenty-Twenty-One

Thank you in advance

Viewing 9 replies - 1 through 9 (of 9 total)

Anas
3 years, 9 months ago

Rank Math business

Hello,

Thank you for contacting Rank Math, and sorry for any inconvenience caused.

Please follow these steps:

1. Update to the latest version of Rank Math

2. Ensure that the Advanced Mode is selected:

3. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.

Please let us know if that helps.

BIOSYS
3 years, 9 months ago

Rank Math free

Hey Anas, thanks for your quick reply.
I’m currently on the latest version.
And also did re-creation of DB several times (as found some other tickets with same behaviour). But no succes right now.

Thanks

Anas
3 years, 9 months ago

Rank Math business

Hello,

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

BIOSYS
3 years, 9 months ago

Rank Math free

Hi Anas,
I will be doing this tomorrow, as for now my shift has ended.
Have a nice day and see you tomorrow.

Thanks

Prabhat
3 years, 9 months ago

Rank Math agency

Hello,

Sure, please take your time and feel free to get in touch if you have any questions.

Thank you.

BIOSYS
3 years, 9 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.
Jaideep Asrani
3 years, 9 months ago
Hello,

I was able to check that you are using a custom template for the 404 pages. By default, our plugin doesn’t detect the 404s when using a custom template. I have added modified the code at line 230 in wp-content\plugins\seo-by-rank-math\includes\modules\404-monitor\class-monitor.php.
```
else {
    return 'template_redirect';
}
```
And now the 404s are being logged in the 404 monitor:

Please check and let us know if you need any other assistance.

Thanks.
BIOSYS
3 years, 9 months ago

Rank Math free

Hello Support Team,

many thanks for your help, we appreciate.
Now that you have found the issue, can you maybe escalate it and make a change request for further updates on your plugin? I mean, else we would need to add those lines everytime we have an update. 😉 Let me know if this comes in handy for your future plans of the plugin.

Thanks in advance

Jaideep Asrani
3 years, 9 months ago

Hello,

We are already aware of this and our devs are working on a better way to implement this solution without breaking certain templates.

Please don’t hesitate to get in touch in case you need any other assistance.

Thanks.

RankBot
3 years, 7 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘404 Monitor empty’ is closed to new replies.